AI Powered Knowledge Base
Smart. Searchable. Scalable. Our AI Knowledge Base cuts training time and supercharges Agent performance from day one.
The Problem
Customer questions never stop and neither do the expectations for fast, accurate support.
But digging through outdated documentation and scattered information slows Agents down.
One wrong answer can cost you trust or a customer.
But digging through outdated documentation and scattered information slows Agents down.
One wrong answer can cost you trust or a customer.
The Solution
The AI Knowledge Base that makes every agent your best.
AI POWered knowledge base
supercharge your Customer support agents
Intelligent AI Answer Surfacing
Our AI delivers instant, accurate answers from your entire knowledge library. Enabling your Aents to spend less time searching and more time resolving.
Real Time Updates
Product changes, new policies and FAQs are automatically synced and updated. This means your agents never rely on outdated information and converstational updates can be pushed automatically, localised for each Market.
Built In Agent Training
From onboarding to daily workflows, our Knowledge Base actively trains agents with interactive content, helping them learn while they work.
With 250+ human agents onboarded, we blend AI + Human workflows
Explore the numbers behind our results and see how AI + Human sets your support team up for success.
AI
Socialbear AI
We integrate AI across workflows, resolving high volume queries instantly while escalating complex issues to agents.
10M
Tickets completed
Our AI + human support stack has processed over 10 million tickets for world leading brands. Delivering speed, accuracy and consistency at scale.
<1%
Top human talent selected
Our proprietary AI hiring tool filters applicants to identify the most well matched, high performing agents.
24/7
Global Coverage
We operate around the clock across time zones. Offering consistent, multilingual support wherever your customers are.
98%
CSAT
Our blend of human empathy and AI precision consistently drives near perfect customer satisfaction scores.
30+
Languages supported
Multilingual agents and translation AI enable seamless global coverage across EMEA, APAC, and the Americas.
5K
AI workflows in use
Written and verbal AI responses, tool proficiency and situational reasoning, all rigorously assessed for Customer Support.
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
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Testimonials
You're in good company.
We have been working with Socialbear for over a year now and they have completely transformed our Community Management.
Bethan, Social Media Manager Mental Health Foundation
Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.
Kevin, Head of Customer Happiness WHSmith
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
