Top 1% of Human Customer Support Agents
Use our proprietary AI hiring tool customised to your helpdesk. Our tools allow you to select the highest performing human Customer Support Agents.
The Problem
Hiring expert customer support agents at scale and scheduling them across a 24/7 period is time consuming, complex and often painful.
During peak periods, the challenge multiplies. Missed messages, slow replies and inconsistent coverage can quickly turn into costly brand risks.
During peak periods, the challenge multiplies. Missed messages, slow replies and inconsistent coverage can quickly turn into costly brand risks.
The Solution
The best platform to find the highgest performing Customer Support Agents.
CUSTOMER SUPPORT AGENT PROFILE
SOCIALBEAR AI RECRUITMENT
AI Powered Talent Pool
Our proprietary iOS application uses AI to intelligently assess, profile and match candidates. With faster onboarding and higher quality hires, Socialbear ensures every agent is pre-vetted and optimised for success from day one.
AI Workforce Management
Our proprietary iOS application uses AI to dynamically forecast demand, schedule agents and manage productivity in real-time. By analysing historical patterns, ticket trends - Socialbear reduces downtime, improving response times and maximises team efficiency.
AI Predictive Issue Resolution
Based on AI-driven insights, Socialbear identifies and resolves common customer issues before they reach human agents. By eliminating repetitive queries and automating resolutions, Socialbear significantly lowers operational costs while improving the customer experience.
With 250+ human agents onboarded, we blend AI + Human workflows
Explore the numbers behind our results and see how AI + Human sets your support team up for success.
AI
Socialbear AI
We integrate AI across workflows, resolving high volume queries instantly while escalating complex issues to agents.
10M
Tickets completed
Our AI + human support stack has processed over 10 million tickets for world leading brands. Delivering speed, accuracy and consistency at scale.
<1%
Top human talent selected
Our proprietary AI hiring tool filters applicants to identify the most well matched, high performing agents.
24/7
Global Coverage
We operate around the clock across time zones. Offering consistent, multilingual support wherever your customers are.
98%
CSAT
Our blend of human empathy and AI precision consistently drives near perfect customer satisfaction scores.
30+
Languages supported
Multilingual agents and translation AI enable seamless global coverage across EMEA, APAC, and the Americas.
5K
AI workflows in use
Written and verbal AI responses, tool proficiency and situational reasoning, all rigorously assessed for Customer Support.
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
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Testimonials
You're in good company.
We have been working with Socialbear for over a year now and they have completely transformed our Community Management.
Bethan, Social Media Manager Mental Health Foundation
Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.
Kevin, Head of Customer Happiness WHSmith
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
