AI Copilot to supercharge Agents
An AI Copilot for every human Agent. Increase speed, accuracy and consistency across every ticket. Works in browser on Google Chrome.
The Problem
Customer Support teams today face growing ticket volumes, rising expectations and complex systems.
Agents are under pressure to respond faster and across more channels.
Without AI powered assistance, mistakes multiply, productivity stalls and customer satisfaction takes a hit.
Agents are under pressure to respond faster and across more channels.
Without AI powered assistance, mistakes multiply, productivity stalls and customer satisfaction takes a hit.
The Solution
AI Copilot which works in Google Chrome.
AI Copilot
Our top 3 agents proposal
Instantly Find the Right Response
No more switching tabs or digging through outdated docs. Our AI Copilot surfaces the most relevant answers in real time - based on the customer’s query, your internal knowledge base and previous tickets. Agents get accurate, on-brand responses the moment they need them, reducing resolution times and improving consistency across the board.
One Click Copy & Paste
Speed matters in support. With AI Copilot, agents can copy full responses, snippets, or help articles with a single click - ready to paste directly into any Helpdesk or Live Chat window. No retyping, no formatting, no wasted time. It’s like autocomplete, but smarter and built for AI support.
Works on Google Chrome
Socialbear Copilot lives inside a lightweight Google Chrome extension - giving agents instant access to support tools on any web based platform. Whether you’re using Zendesk, Intercom, Freshdesk or Salesforce, Socialbear AI Copilot is always just one click away, integrated seamlessly into your browser.
With 250+ human agents onboarded, we blend AI + Human workflows
Explore the numbers behind our results and see how AI + Human sets your support team up for success.
AI
Socialbear AI
We integrate AI across workflows, resolving high volume queries instantly while escalating complex issues to agents.
10M
Tickets completed
Our AI + human support stack has processed over 10 million tickets for world leading brands. Delivering speed, accuracy and consistency at scale.
<1%
Top human talent selected
Our proprietary AI hiring tool filters applicants to identify the most well matched, high performing agents.
24/7
Global Coverage
We operate around the clock across time zones. Offering consistent, multilingual support wherever your customers are.
98%
CSAT
Our blend of human empathy and AI precision consistently drives near perfect customer satisfaction scores.
30+
Languages supported
Multilingual agents and translation AI enable seamless global coverage across EMEA, APAC, and the Americas.
5K
AI workflows in use
Written and verbal AI responses, tool proficiency and situational reasoning, all rigorously assessed for Customer Support.
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
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Testimonials
You're in good company.
We have been working with Socialbear for over a year now and they have completely transformed our Community Management.
Bethan, Social Media Manager Mental Health Foundation
Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.
Kevin, Head of Customer Happiness WHSmith
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
