AI Helpdesk Integrations
Plug directly into Zendesk, Freshdesk, Intercom and more. Instant ticket resolution powered by AI, without changing your existing tools.
The Problem
High volume support doesn’t scale with headcount alone.
Socialbear AI solves the majority of tickets directly within your existing helpdesk.
Reducing workload, cutting response times and freeing your human team to focus on complex, high value tickets.
Socialbear AI solves the majority of tickets directly within your existing helpdesk.
Reducing workload, cutting response times and freeing your human team to focus on complex, high value tickets.
The Solution
Add AI magic to your existing helpdesk.
AI for your existing helpdesk
supercharge your Customer support HELPDESK
AI Ticket Resolution
Our AI solves routine support requests like order updates or password resets, before they ever reach a human agents.
Smart Reply Suggestions
Socialbear AI suggests real time responses pulled from past tickets and internal knowledge, so they never start from scratch.
Human Escalation Triggers
When a message shows urgency, frustration, or risk, our AI flags and routes it to a human agent to ensure critical issues never sit idle.
With 250+ human agents onboarded, we blend AI + Human workflows
Explore the numbers behind our results and see how AI + Human sets your support team up for success.
AI
Socialbear AI
We integrate AI across workflows, resolving high volume queries instantly while escalating complex issues to agents.
10M
Tickets completed
Our AI + human support stack has processed over 10 million tickets for world leading brands. Delivering speed, accuracy and consistency at scale.
<1%
Top human talent selected
Our proprietary AI hiring tool filters applicants to identify the most well matched, high performing agents.
24/7
Global Coverage
We operate around the clock across time zones. Offering consistent, multilingual support wherever your customers are.
98%
CSAT
Our blend of human empathy and AI precision consistently drives near perfect customer satisfaction scores.
30+
Languages supported
Multilingual agents and translation AI enable seamless global coverage across EMEA, APAC, and the Americas.
5K
AI workflows in use
Written and verbal AI responses, tool proficiency and situational reasoning, all rigorously assessed for Customer Support.
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
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Testimonials
You're in good company.
We have been working with Socialbear for over a year now and they have completely transformed our Community Management.
Bethan, Social Media Manager Mental Health Foundation
Socialbear are the partner of choice, to achieve unprecedented scale and cost savings.
Kevin, Head of Customer Happiness WHSmith
POWERING CUSTOMER SUPPORT FOR BRANDS ACROSS THE WORLD
